Real guest cases from the playbook. You won't be told which avatar you've got — handle them, then diagnose them. Stay calm, empathize without admitting fault, ask what they want, don't promise a number. Say "pause" to break the scenario.
🎲 Random case
Pick a level, or let it follow your progress — you start on Beginner and climb as you clear each level. Figure out who you're dealing with.
The capstone
🏔️ Jennifer Coxen — the full case
Our hardest guest, across messages and calls. She starts sweet — how you handle each scene decides who she becomes. Work the cases above first, then prove it here: Practice it, then take it Live.